Privacy Policy
Paradise Engineering ("we", "us", or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or services, you agree to the practices described below.
1. Information We Collect
- Account and contact information: Name, email address, and any other details you provide when subscribing or reaching out via contact forms or email.
- Payment information: Billing details are processed securely through Stripe. We do not store your full card number or banking credentials on our servers.
- Project materials: Files, briefs, feedback, and any content you submit through our project management platform in the course of our work together.
- Usage data: Standard web analytics data such as pages visited, time on site, referral source, and browser/device type, collected to improve our website.
2. How We Use Your Information
- To deliver, manage, and improve our design services.
- To process subscription payments and send billing-related communications.
- To respond to inquiries and provide client support.
- To send service updates or changes to our terms — not marketing emails without your consent.
- To analyse website usage in aggregate to improve the user experience.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We only share data with trusted third-party services that are essential to operating our business:
- Stripe — payment processing. Subject to Stripe's own privacy policy.
- Project management platform — for submitting and tracking design requests. Only you and we have access to your project data.
- Analytics provider — aggregated, anonymised usage data only.
We may disclose information if required by law or to protect the rights and safety of our business or others.
4. Data Retention
We retain your personal information for as long as your subscription is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Project files and deliverables are retained for 90 days after subscription cancellation, after which they may be permanently deleted.
5. Cookies
Our website uses minimal cookies to remember your theme preference (light or dark mode) and to collect anonymous analytics data. We do not use advertising or tracking cookies. You can disable cookies in your browser settings without affecting core site functionality.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete the personal data we hold about you. To exercise any of these rights, contact us at ko@pe.design. We will respond within 30 days.
7. Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify active subscribers of material changes by email. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
9. Contact
For any privacy-related questions or requests, contact us at ko@pe.design.